Cancellations

Orders for plain stock can be cancelled or returned for a refund within 7 Working days of order. All delivery charges of sending and returning will be charged.

All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else.

To return an item please contact us to obtain a return address.

Damaged or faulty orders

For orders which have been damaged in transit please inform us within 48 hours of delivery. For any orders deemed to be faulty, please inform us within 7 days of receiving the items.

Receiving your refund

All refunds will be made within 30 days of Promotional Products World receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given.

Exceptions

All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else.

If there is a print error deemed to be our fault we will offer to re-print the products or provide a refund as above. Please note that we will require photos of the items for us to assess before you return them to us and any liability is agreed.