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Please Check Out Our Frequently Asked Questions

How do I place an order online for promotional products?

You can place an order online on the product page, you can choose from Express Quote, Free visual, order a sample or buy online

Can you help me design my promotional product?

We can help with your design visual, with our in-house studio ou graphic team can produce a visual using your logo and add text lines if needed, just use the free visual button on the product page, or give us a call on 0116 298 2555

What is the cost for shipping and handling?

As our promotional product offering is more than 10'000 products all our shipping costs are based on the weight of the goods and the location. When you request a quote from us, we will let you know the costs.

Do you offer any guarantees on your promotional products?

We always reccomend that your view a promotional item sampe before committing to a printed order. We take the quality of our merchandise very seriously, if you feel that your delivered goods are not up to standard, please reach out to your account manager or give us a call on 0116 298 2555. All promo items are covered by quality controls before they leave the warehouse.

Can I receive a quote for my order before placing it?

Looking for a promotional product quote you can find the contact information on the item page and request a quote. A team will aim to get back to you the same working day.

Can I order a variety of different promotional products in one order?

Yes you can, we often work with brands and businesses across a variety of products all placed at the same time.

Can I use my own artwork or design for the promotional products?

We can help with free promotional product visuals if you send your artwork to our team. We can also supply tempates if you would like to produce the layout in-house, just let us know.

What is the process for requesting a refund or exchange for a defective product?

We take customer complaints very seriously. Should you be unhappy with the delivered printed products then please let us know within 24 hours, by calling us on 0116 298 2555 or emailing your account manager.

Can you provide recommendations for promotional products that align with our brand values?

At Promotional Products World we love a challenge, let us know your sector, event needs and audience and we can help you with a list of company merchandise that you will love.

How can I ensure that my logo or branding looks good on the promotional product?

Our studio will be glad to help with a free visual to the product using your supplied artwork and brand colours. Should you need a pre-production sample before proceeding to bulk, reach out to our team on 0116 298 2555 and we will take a look at your request.

Can I get a sample of a specific product before ordering in bulk?

Once you are on the product page of interest, use the order a sample button to make your request.

How do I know what size to order for clothing or apparel items?

Our team will be glad to help with sizing charts for apparel or custom workwear. The garment page will give you some guidance, but we can send you more detailed specs if needed.

Can you provide a mockup or digital proof of what my promotional product will look like?

With our in-house studio we can help with a digital proof or visual of your logo to your chosen item. use the free visual button the product page.

Do you offer any special packaging or presentation options?

Looking for a gift box, or a unique shaped mail box to send your promotional merchandise?, We can help let our team now the sizing and we can make some great packaging suggestions, printed or plain stock.

What is your policy on price matching?

Our promotional merchandise pricing is very competitive. Should you have a better price elsewhere let our team know we will aim to price beat your best quote like for like.

Can I return a promotional product order if i change my mind?

Due to personalisation and branding processes we are unable to accept printed stock back as a return. Plain stock unbranded is not an issue.

What is the turnaround time for orders?

Our average print turn-around time is between 7 - 10 working days. For custom shaped items we may need 5 weeks. Looking for an express print, you can find the options here.

Can I see a sample of the product before placing an order?

A sample is a great idea before commiting to a printed order. Use the Order a sample option to the product page.

What file formats do you accept for logos or artwork?

Our studio will need an editable logo format such as AI, EPS or high resolution PDF with outlines

Can you help me choose the right promotional product for my event or campaign?

Our knowledgeable promotional product account managers are full of great merchandise inspiration, speak to us on 0116 298 2555

Do you offer eco-friendly or sustainable promotional products?

Eco promotional products have never had some many options as there are in 2023, we can suggestion eco merchandise items made from bamboo, wheat straw, recycled and much more.

Can you ship my order outside of the UK?

We can ship your items outside of the UK if needed, please let your account manager know if you need an international delivery as we will need to provide additional shipping costs.

What payment methods do you accept?

When you are happy to proceed with your order, we can accept payment by BACS, and all major credit and debit cards such as Mastercard and Visa.

Can I cancel or change my order after it has been placed?

You can amend any details for you order before you have approved the promotional items for print. Once branded with your logo we are unable to cancel your order.

What is your privacy policy?

You can view our privacy policy in full here

Do you offer any discounts or promotions?

Looking for a bulk order, speak to our team on how we can help you make a saving.

Can I track my order online?

Once your order has been approved and your artwork proof has been signed off for production, the final stage is despatch. We will send you your courier tracking information once your goods are en-route.

Can I order over the phone or email?

You can call us on 0116 298 2555 or email to place your order, we would be glad to help.

What is the process for reordering a previous order?

Looking for a repeat promotional products order, get in contact with your account manager, they will be glad to help with a repeat product quote.

Call us free on: 0116 298 2555


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